Each appointment at OsteoMedica is reserved especially for you. Giving advance notice allows us to offer your appointment to another patient.
Cancelling or rescheduling
You can cancel or reschedule without a charge by giving us at least 24 hours’ notice before your appointment starts.
- At least 24 hours’ notice: no charge.
- Less than 24 hours’ notice: a charge of 50% of the booked appointment fee applies.
- Non-attendance without notice: the full booked appointment fee applies.
The 24-hour period is measured from the scheduled appointment start time and includes weekends and public holidays. These terms apply to both cancellation and rescheduling of confirmed appointments.
How to cancel
Please call or text 089 273 8489 or email info@osteomedicaclinic.com. Include your name and the date and time of your appointment. Outside clinic hours, you can send a text or email; we use the time your message is received when calculating notice.
Emergencies and unexpected circumstances
We understand that sudden illness and other unexpected events can happen. Please contact us as soon as possible. We consider these situations individually and may waive the charge.
If the clinic cancels
We will let you know as soon as possible and offer an alternative appointment. If you have paid in advance, you may choose a refund for the cancelled appointment.
Booking confirmation
Sending an enquiry through our contact form does not confirm an appointment. We confirm appointments directly. We provide this policy before confirming a booking; it does not apply retrospectively to appointments where the terms were not previously communicated.
Contact us to enquire about an appointment · Zasady odwoływania wizyt — Polski
